At our company, we place the highest priority on trust. We comply with laws related to the protection of personal information, national guidelines, and other relevant standards. To ensure the proper use and management of personal information and anonymized data (hereinafter referred to as “personal information, etc.”), we implement and maintain the following fundamental policy on personal information protection (hereinafter referred to as “Basic Policy”).

1.Purpose of Use of Customers’ Personal Information

The personal information you provide (e.g., name, address, postal code, phone number, gender, date of birth, occupation, email address, etc.) may be used for the following purposes:

• 1.To provide our services to customers
• 2.To deliver promotional or campaign information via email or mobile messages
• 3.To send materials requested by the customer
• 4.To respond to customer inquiries or feedback
• 5.To request customer participation in surveys regarding our services
• 6.To maintain necessary contact with customers

2.Compliance with Purpose of Use

• 1.We use personal information appropriately and within the scope of the stated purposes.
• 2.If we intend to use personal information beyond the stated purposes, we will notify the individual in advance and confirm their consent, except in cases required by laws or other regulations.

3.Proper Management

• 1.We have established internal rules and systems for handling personal information and ensure all employees (including executives, staff, and contract employees) are thoroughly informed to ensure appropriate operation, maintenance, and improvement./li>
• 2.We strive to maintain personal information accurately and up-to-date within the necessary scope for achieving the intended purposes.
• 3.We implement appropriate safety management measures to prevent loss, leakage, destruction, or alteration of personal information and take corrective actions when necessary.

4.Provision to Third Parties

• 1.We will not provide personal data to third parties without prior notice and confirmation of the individual's intention, except when required by laws or other regulations.
• 2.If personal data is provided to a third party, we will record specific information and retain it for three years.

5.Disclosure and Other Requests Regarding Retained Personal Data

Upon request from the individual, we will promptly respond to requests for disclosure, correction, suspension of use, etc., of retained personal data after confirming the individual’s identity.

6.Handling of Anonymized Information

• 1.Although we do not generally handle anonymized information, should the need arise to create or provide such information, we will announce the required details on our website in accordance with laws and regulations.
• 2.We will manage anonymized information using safety management measures defined in our internal rules.

7.Contact Information

For questions or inquiries regarding the handling of personal information, please contact:

PhilDo Co., Ltd. / GRAND HOSTEL LDK SAPPORO

E-MAIL：phildo-contact@phildo.co.jp
URL： https://www.phildo.co.jp/